Fountain Support

Getting Started with Worker Experience

Efficiently manage your admin team with Fountain

User Access

Give employees access to only the features they need in the Fountain platform by utilizing roles and permissions

Roles and Permissions

Learn the steps to create and manage worker jobs, locations, and location groups.

Jobs, Locations, & Location Groups

An overview of all available settings within the Fountain platform.

Settings

View and update personal settings for your Fountain account.

User Profile Page

Triggers

View your cross-platform to-do list in one central location

Notification Center

Use Fountain's Inbox to seamlessly message workers

Inbox

Unified Auth Login

SAMLv2 SSO Setup

Fountain Azure Entra ID Setup

Integrations

Worker Experience Platform

Configure the worker portal for a personalized touch and a warm welcome

Worker Portal Setup: Branding & Welcome Content

Learn about Fountain's multi-brand benefits, setup, and management

Multi-Brand Management

Learn the steps to create branded email templates to use for worker communication

Branded Email Templates

Worker Experience Language Translations

Worker Portal

Learn basic navigation and actions in the Workers screen and within Worker Profiles

Workers Screen & Worker Profiles

Create easy to manage groups of workers based on flexible criteria.

Worker Segments

Set up custom attributes to help manage and organize your workers.

Worker Attributes

Learn the steps to manually add groups of workers or individual workers into Fountain

Adding Workers Manually

Managing Worker Status

Workers Setup

Use the no-code Automation Center to streamline workflows across Fountain and third-party platforms

Automation Center Overview

Automation Center - Building Automation Rules

Test and deploy custom logic or integrations quickly with the Automation Center's custom script action

Automation Center - Custom Scripts

Automation Center

Overview of Fountain Analytics, including how to access dashboards, view high‑level metrics, and explore your hiring and workforce data.

Fountain Analytics Overview

Overview of Fountain’s pre-built Standard Dashboards, including Hire, Onboard, and I-9 dashboards, and how to use them to monitor key metrics.

Standard Analytics Dashboards

Guide to creating custom analyses in Fountain Analytics using Topics or the AI Query Helper to answer specific hiring and workforce questions.

Create Analytics Insights

How permissions work in Fountain Analytics, including access levels, folder visibility, and sharing dashboards and reports.

Analytics Permissions and Folder Management

Step‑by‑step guide to building and customizing dashboards in Fountain Analytics, including filters, layout options, and sharing.

Create and Manage Dashboards

Download analytics data or schedule automated deliveries via email, SFTP, or webhook to share analytics insights with stakeholders.

Schedule and Download Analytics Reports and Dashboards

Explore all Fountain Analytics articles, from pre-built dashboards to custom insights and permissions management.

Analytics

Fountain.com

Hire Help Center

Developer Tools

Fountain Academy

Find answers and get help from Intercom Support and Community Experts

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