Within Brands, the Email Templates tab allows you to customize the appearance of your company communications based on the brand the worker is assigned to (excluding password resets and account signups).
If your company is using multiple brands, all workers will receive the default brand's email template unless you create a custom email template for the additional brand(s).
Creating an Email Template
To create an email template, follow the steps below:
Click your company logo in the bottom left corner of the side panel. Then click Settings.
Click the Brands tile.
Create a new brand by clicking +Create Brand or click the 3 dots button to the right of a previously created brand, and then click Edit brand.
Click the Email Template tab at the top.
Click Setup a Template.
You can import the style from a web address by entering the URL and then clicking Generate, or you can manually set up the branding of the template by clicking on the Global branding, Header, Body content, or Footer sections.
Within each section, you can customize the content, alignment, logo size, background, and border colors. You can also add disclaimer text or a link to your company's privacy policy within the footer.
Fountain recommends clicking the Test button before officially publishing to ensure the email template is branded and formatted correctly. Additionally, a preview of the template will be visible on the right as you adjust the fields.
When finished, click Publish.
Important Note:
You cannot make a brand a default brand without an email template saved.
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