We know you may have questions while learning how to use Fountain Pool. This article is a compilation of customer-asked questions and answers from the Fountain team.

What is Fountain Pool, and how does it help me?

Pool is a simple CRM that helps you keep track of talent, past candidates, and contacts, so you can quickly find workers to fill new job Openings.

How is Pool different from Fountain Hire?

Pool is focused on managing people (contacts, leads, past applicants) outside of active jobs, while Hire is focused on managing active applicants through a job Opening’s workflow. Pool helps manage and re-engage those contacts before they’ve applied to a job and after they’ve been dispositioned, rejected, or terminated.

Can multiple managers see and share the same Pool?

Yes, Pool's talent contact list is shared and accessible to all users of Pool.

Can I create custom tags or groups for my contacts?

Yes, you can organize contacts into groups. These are called audiences in Pool.

If a talent contact has already applied to a role in the past, can I fast-track that applicant through the workflow stages they've already completed during their previous application?

Pool does not auto-advance applicants or jump stages, even if an applicant has completed those stages of a hiring workflow in the past. Hiring workflows and questions typically change over time, and we don’t want to miss collecting crucial information or miss a critical point in the workflow where a hiring decision is made because an applicant was fast-tracked.

Do I have to enter candidate information manually?

No! Pool automatically pulls in all applicants and workers who apply to your jobs. You can also manually add contacts you know. These are called prospects in Pool.

Can I see which job Openings a candidate has applied to before?

Yes, you can view a talent contact's history, including past applications and worker records, via their Talent Profile.

Can I send messages to applicants from Pool?

Yes, you can send SMS or email campaign messages directly from Pool to re-engage applicants.

Can I add multiple audiences to a single campaign?

A Pool campaign can only be tied to a single audience. Multiple audiences cannot be added to a single campaign at this time.

What channels or mediums does Pool support for sending campaigns and outreach messages?

Pool supports campaigns delivered via email or SMS. WhatsApp will be supported in the near future.

Does Pool support bi-directional messaging?

No, Pool's messages are one-directional outbound campaigns, coming from a "no-reply" type sender address. Candidates are not able to start a bi-directional conversation by responding to a Pool message.

Can campaign recipients opt out?

Yes, talent contacts who receive email or SMS messages from Pool always have the choice to opt out. Emails are delivered with a link to "opt out". SMS messages that receive a response of STOP will opt the user out of future Pool SMS messages. Once a talent contact has opted out, they'll be marked as "Ineligible" in Pool’s Settings page, and they won't receive any future messages.

⬅️ Previous article: Manually Adding Prospects to Pool