With Shift, workers can easily manage their work shifts with a text-based, mobile-first experience within their Worker Portal. No apps or logins are required!

Workers will access their Worker Portal via email invitation. Clicking the Access my portal button will bring them to their mobile web browser. They may be prompted to create a password for future logins based on the setup of your account. They can use the original email invitation link to re-access the portal and then log in with their email, or they can bookmark the URL to their mobile web browser for even easier access.

Fountain recommends you coach your workers to bookmark this URL, creating fewer clicks when they need to clock in for a shift. It is important to reinforce that Shift and their Worker Portal are not apps that they will download from their phone's app store.

Once workers log in to their Worker Portal, they will click Schedule in the bottom toolbar. Here they’ll see the current week’s date in the top left corner, a link to access requests, and three tiles of information:

Next, they will see their upcoming shift. The upcoming shift includes:

Next, they can update their shift preferences, which you’ll learn about later in this article.

Finally, they will see shifts in the next 7 days. This section includes:

The worker can also click View schedule to see their full schedule of shifts beyond the next 7 days.

Watch the video below for a worker overview of viewing shifts in the Worker Portal:

If the worker has a break in their scheduled shift, they can start the break by clicking the Take Break button. Once the button is clicked, a timer appears that will count down until the scheduled break end time based on the scheduled break duration. The break start time will be captured as the actual break start time in the corresponding timesheet.

When the worker is ready to end the break, they simply need to click the End Break button. The break end time will be captured as the actual break end time in the corresponding timesheet.

If there is only one break for the shift, the worker will see "No more breaks" in the Worker Portal.

If there are additional breaks in this scheduled shift, they will see "Break starts in X minutes" under the clock-out button. They will also see the option to Take break to the right of the clock-out button.

Workers can take their break before or after their scheduled break time. However, this may result in an attendance violation based on the attendance policy that was configured by account administrators. These attendance violations will need to be reviewed by a Fountain user. Learn more about attendance violations in this article. Similar to clocking in and out, the break buttons will be disabled for a certain number of minutes before and after the break ends. This is also configured in Shift Settings.

In the event that a worker clicks Take Break earlier or later than the allotted scheduled break time, they see the Early/Late Break pop-up, where they may be required to input a note explaining why they are not taking their break at the scheduled time. Whether a note is required is also configured in Shift Settings.

When a worker is ready to clock out for the day, they will simply click the purple Clock out button. After clocking out, they will see a Shift Completed message, and the worker's clock-out time is logged in the clocked out column of the Timesheets table.

In the event that the worker has not clocked out 6 hours after their shift's scheduled end time, Shift will automatically clock them out, but there will be missing data in the clock out column for that worker's timesheet so that their manager can input the correct clock out time.

Workers can enter their shift preferences in their Worker Portal, which can then be used by Fountain users in the Schedule page. These preferences will directly tie into whether the worker is recommended for a shift based on their preferences.

To set preferences, the worker will click the Update preferred shift times bar. Here they’ll have two tabs:

Watch the video below for a worker overview of setting shift preferences in the Worker Portal:

The Requests section of the Worker Portal is where workers will request time off, drop shifts they can no longer work, or pick up (claim) shifts to add to their schedule.

All pending, approved, and denied requests will be visible on the Requests screen in the appropriate tab.

To request time off, workers will click Requests in the top right corner of the Schedule Worker Portal page and then Time off request at the top. They can select to request the entire day off or only a portion of the day. They’ll enter the dates, times (if not requesting a full day), and a note on why they need the time off.

Managers will review these requests in Fountain and approve or deny the request. Learn more in this article.

To review available shifts and claim them, the worker will click View schedule on the Worker Portal Schedule page in the Shifts in the next 7 days section. At the bottom, there is an Open shifts tab which can be clicked to view any shifts that are currently claimable. They will click the shift they want to pick-up and then Claim Shift.

Managers will review these requests in Fountain and approve or deny the request. Learn more in this article.

To drop a shift they can no longer work, the worker will click View schedule on the Worker Portal Schedule page in the Shifts in the next 7 days section. They will find the shift they need to drop and click it to select it. Then they will click Drop Shift.

Managers will review these requests in Fountain and approve or deny the request. Learn more in this article.

Watch the video below for a worker overview of submitting requests in the Worker Portal:

⬅️ Previous article: Building Rules in Shift

➡️ Next article: Managing Shifts via the Worker Profile