Are you using the legacy version of Compliance? Review the articles in this section of the Help Center. All customers will migrate to Compliance V2 by the end of summer 2025.
There are a number of automated notifications that are sent to workers from Compliance when using Compliance during the onboarding process. These include initial requirement notifications, recollection notifications, and rejection notifications.
Are you using Compliance during your Hire application? These notifications will not apply to in-progress applicants. Review this article to learn about Hire automated messaging.
Initial Compliance Requirement Notifications
These notifications are sent after the initial requirement assignment.
Timing | SMS | |
At the time of assignment | Subject: [{{company.name}}] Action Required: Please Upload Your [Document Name]
Body: Hi [First Name],
This is a reminder that we need an updated copy of your [Document Name]. Please upload the document as soon as possible to remain compliant with our company policies.
{{Upload Now Button}} | [{{company.name}}] Hi [First Name], just a quick reminder —we need your updated [Document Name]: [Upload Link]} |
Daily reminder after initial assignment (for a max of 10 days) | Subject: [{{company.name}}] Reminder: Please Upload Your [Document Name]
Body: Hi [First Name],
Just a quick reminder — we still need your updated [Document Name]. Please upload it as soon as possible to keep your records up to date and avoid any interruptions.
{{Upload Now Button}} | [{{company.name}}] Hi [First Name], your [Document Name] is still missing and required to remain eligible to work. Please upload it ASAP: [Upload Link] |
Recollection Notifications
These notifications are sent when worker documents are approaching expiration.
Timing | SMS | |
30 days before expiration | Subject: [{{company.name}}] Document is expiring in 30 days
Body: Hi [First Name], Your [Document Name] is set to expire in 30 days. To stay compliant and avoid any interruptions, please upload an updated version as soon as possible.
{{Upload Now Button}} | [{{company.name}}] Your document expires in 30 days. Upload a new document as soon as possible to minimize any disruptions. {{portal.link}} |
21 days before expiration | Subject: [{{company.name}}] {{document.name}} needs updating - 3 week reminder
Body: Hi [First Name], Your [Document Name] is set to expire in 21 days. To stay compliant and avoid any interruptions, please upload an updated version as soon as possible.
{{Upload Now Button}} | [{{company.name}}] Your document expires in 21 days. Upload a new document as soon as possible to minimize any disruptions. {{portal.link}} |
14 days before expiration | Subject: [{{company.name}}] Action needed for {{document.name}} - 2 weeks left
Body: Hi [First Name],
Your [Document Name] is set to expire in 14 days. To stay compliant and avoid any interruptions, please upload an updated version as soon as possible.
{{Upload Now Button}} | [{{company.name}}] Your document expires in 14 days. Upload a new document as soon as possible to minimize any disruptions. {{portal.link}} |
7 days to 1 day before expiration | Subject: [{{company.name}}] Urgent: {{remaining.days}} days left to update {{document.name}}
Body: Hi {{first.name}},
Your {{document.name}} expires in {{remaining.days}}. If we don’t receive the update by then, it may affect your eligibility to work. Please upload the document as soon as possible.
{{Upload Now Button}} | [{{company.name}}] Your document expires in {{remaining.days}} days. Upload a new document as soon as possible to minimize any disruptions. {{portal.link}} |
Expired - daily until the worker is deactivated or messages are disabled (for a max of 10 days) | Subject: [{{company.name}}] {{document.name}} has expired
Body: Hi {{first.name}},
Your {{document.name}} has expired. To remain compliant and avoid work disruptions, please upload your updated document immediately.
{{Upload Now Button}} | [{{company.name}}] Your document has expired. Upload a new document as soon as possible {{portal.link}} |
Rejection Notifications
For documents that were submitted and rejected by a Fountain user, there is a one-time notification listed in the table below. After this initial rejection notification, recollection notifications will resume.
Example:
30 days before expiration, recollection notifications begin
28 days before expiration, the worker submits their compliance document
27 days before expiration, the Fouain user rejects the document, and the rejection notification is sent
21 days before expiration, a day 21 recollection notification is sent
14 days before expiration, a day 14 recollection notification is sent
and so on...
Timing | SMS | |
When a document is rejected by a Fountain user | Subject: [{{company.name}}] [Document Name] verification failed - Reupload required
Body: Hi [First Name],
We couldn’t verify your document. Please make sure the image is clear, the document type is correct, and it hasn’t expired (if applicable). Upload a new copy as soon as possible to stay compliant with company requirements.
{{Upload Now Button}} | [{{company.name}}] There was a problem with your document. Please upload a clear, valid, and unexpired copy to stay compliant. [Upload Link] |
Related Articles
⬅️ Previous article: Reviewing Compliance Documents on the Workers Screen